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Important Types of Tour Operators
Tour operators who deal and handle directly inbound foreign tourists, provide them various services on their arrival and departure such as transfer, accommodation, transportation, sightseeing, entertainment, currency, insurance services etc. are known as inbound tour operators.
These tour operators formulate tour package individually or in collaboration with foreign tour operators. The packages may be marketed directly or by means of the intermediaries. In fact, inbound tour operators are the ‘image’ builders of a country as they convert all touristic resources of a nation into a saleable commodity.
2. Outbound Tour Operator:
These categories of operators are specialized in promoting and designing multi-national tours especially foreign countries. The outbound tour operator sells a package tour to an individual or a group of people of his own country to another country.
3. Domestic Tour Operator:
A domestic tour operator refers to a person who makes arrangements for transport, accommodation, sightseeing, entertainment and other tourism related services for domestic tourists.
Generally, domestic tour operators operate within the boundary of home country and cater the diverse needs of individual and group travelers.
In fact, they are contributing to the cause of national integration.
4. Ground Operator:
Person or firm that provides ground services (such as accommodation, sightseeing, local transportation) to arriving passengers. Also called purveyor.
a tour operator must consider service concept to compete others and to match the demands of the travelers. He should arrange, plan and manage the travel services/ingredients – travel information, travel tickets, travel documents, itinerary, accommodation, transportation, car rental, cruise ship, travel insurance, currency, and other ground services in an efficient, extensive and profitable manner
However, in the operational aspect, service delivery process is very complex and complicated, which requires strategic management.
What Travel Agents Do?
Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups who are planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.
Travel agents help travelers by sorting through vast amounts of information to find the best possible travel arrangements.
Travel agents may also visit destinations to get first-hand experience so they can make recommendations to clients or colleagues. They may visit hotels, resorts, and restaurants to evaluate the comfort, cleanliness, and quality of the establishment. However, most of their time is spent talking with clients, promoting tours, and contacting airlines and hotels to make travel arrangements.
Some of the duties of travel agents are: booking hotel rooms and flights for clients, advising clients on travel destinations, following travel and tourism trends and attending travel seminars to gather industry trends.
For some people a travel agent and a tour operator is the same thing. They may sound the same, however, there is a big difference between the two. Travel agents and tour operators are two separate service providers with a common mission: to provide you a good journey, they handle different parts of your journey.
For a consumer or a customer, a tour operator is someone who provides more detailed services.
Planning holiday
Many people take their main holiday in summer, and although some people choose a last-minute break, others plan their holiday months in advance.
The beginning of the year is a good time for people to start looking at holiday brochures. Tour operators as well as travel agents give lots of information about holiday destinations and types of holiday. Apart from the traditional two-week beach holiday, you can choose from a range of holidays: a cruise (holiday on a ship), an activity holiday (a holiday that involves walking, cycling, climbing or other sports), a city break (a weekend or a few days in a different city) and so on. A lot of people choose a package holiday, where flights and accommodation are included in the price. But many people prefer an independent holiday, where they make their own travel arrangements.
If you travel independently, you will need to book your flights or train tickets. You will need to make a reservation at a hotel, or another place to stay.
For all types of foreign holidays, it is essential that you check you have all your travel documents. Make sure your passport has not expired, and that you have a visa if necessary. If you are travelling to some countries, you also need to make sure that all your vaccinations (protection against illness) are up to date.
Following the tips below should help you plan your holiday and ensure that you make the best decision:
1. The first question to ask is what do you want from a holiday destination - is it a beach, peace and quiet, culture, action-packed entertainment and so on?
2. The next question is how far do you want to travel - are you comfortable being in an aircraft for over 3 hours - is long-haul something for you?
3. Don't relying just on a holiday brochure - many such descriptions are short and don't have details. Research the country before you book!
4. Does your chosen country suffer with extreme weather, such as hurricanes? Do not rely on the brochure; check out weather information sites before you book your holiday.
5. Does the country you want to take a holiday in have political problems? Does the country have a poor record on human rights or how they treat those who live and work in tourist areas? Check out information sites and local newspapers online!
6. Is the hotel what you want - check out other holidaymakers reviews.
7. Are you happy with the airline they are suggesting you should fly on?
8. Above anything else, always travel with full travel insurance. you must know about any pre-existing medical conditions - if you are travelling in Europe, always carry your European Health Insurance Card!
Exhibitions
Exhibition is an event to collectively display different art, product or skills. Both individuals and businesses partake in this event to reach specific goals.
There are commercial and non-commercial exhibitions. Commercial exhibitions are intended to attract buyers and sell the displayed items. And non-commercial exhibitions are arranged to show of talents and skills. Exhibitions can be categorized: into museums, art exhibitions, trade exhibitions and consumer exhibitions.
Museums are devoted to conservation of valuable scientific, artistic, cultural and historical objects. It is open for public viewing which aims to give knowledge. The purpose of a non-commercial type of exhibition to protect its collection from being lost and damaged and make them last for years.
Art exhibitions can include paintings, figurines, drawings and photos..
Luxury hotel
Hotel ratings are often used to classify hotels according to their quality. Food services, entertainment, view, room variations such as size and additional amenities, spas and fitness centers, ease of access and location may be considered in establishing a standard.
In addition to the first class (****) hotels:
Reception opened 24 hours, multilingual staff
Doorman-service or valet parking
Concierge, page boy
Spacious reception hall with several seats and beverage service
Personalized greeting for each guest with fresh flowers or a present in the room
Minibar and food and beverage offer via room service during 24 hours
Personal care products in flacons
Internet-PC in the room
Safe in the room
Ironing service (return within 1 hour), shoe polish service
Turndown service in the evening
Mystery guesting
Attentive staff.
Excellent facilities. A luxury hotel should have superlative facilities that stand out against its competitors.
Great toiletries.
Expensive prices.
A true luxury hotel provided extraordinary experiences.
Maslow wanted to understand what motivates people. He believed that individuals possess a set of motivation systems unrelated to rewards or unconscious desires.
The original hierarchy of needs five-stage model includes:
1. Biological and Physiological needs - air, food, drink, shelter, warmth, sex, sleep.
2. Safety needs - protection from elements, security, order, law, limits, stability, freedom from fear.
3. Social Needs - belongingness, affection and love, - from work group, family, friends, romantic relationships.
4. Esteem needs - achievement, mastery, independence, status, dominance, prestige, self-respect, respect from others.
5. Self-Actualization needs - realizing personal potential, self-fulfillment, seeking personal growth and peak experiences.