Если у вас возникли сложности с курсовой, контрольной, дипломной, рефератом, отчетом по практике, научно-исследовательской и любой другой работой - мы готовы помочь.
Предоплата всего
Подписываем
Chapter 14
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) On average it takes __________ interviews to get one job offer.
A) 10 B) 4 C) 7 D) 15
Answer: A
Diff: 3 Page Ref: 344
2) The main goal of a job interview is
A) for the organization to determine if the applicant is the best person for the job
B) for the applicant to determine if the job minimizes his or her abilities
C) for the applicant to determine if the job suits his or her goals
D) A and C above
Answer: D
Diff: 1 Page Ref: 345
3) Most employers interview an applicant __________ time/s before deciding to make a job offer.
A) 2-3 B) 4-5 C) 1 D) 5-6
Answer: A
Diff: 3 Page Ref: 345
4) Screening interviews are usually
A) very long and in-depth B) held at the company headquarters
C) structured the same for all applicants D) all of the above
Answer: C
Diff: 3 Page Ref: 345
5) Screening interviews are often conducted
A) via phone B) by conference
C) on campus D) A and C above
Answer: D
Diff: 2 Page Ref: 345
6) In a screening interview, you should try to
A) avoid letting the interviewer control the direction of the interview; instead, focus on your goals
B) give detailed answers to all questions
C) call attention to one key aspect of your background that is relevant to the job in question
D) all of the above
Answer: C
Diff: 3 Page Ref: 345
7) During the selection stage of the interviewing sequence, the organization is trying to determine
A) if you can do the job
B) if you can think, listen, and express yourself capably
C) if you are someone they would like to work with
D) all of the above
Answer: D
Diff: 2 Page Ref: 345
8) During a selection stage interview, you should
A) explain your three or four best qualifications for the job in some detail
B) focus solely on convincing the interviewers that you should be hired
C) avoid asking any questions about the company; that suggests you haven't done your homework
D) all of the above
Answer: A
Diff: 3 Page Ref: 345
9) A selection stage interview usually takes place
A) via telephone or video conference B) on campus
C) at the company or organization D) all of the above
Answer: C
Diff: 2 Page Ref: 345
10) During a selection stage interview you will usually meet with
A) only the human resources representatives
B) only your potential supervisor
C) several other people whom you would potentially be working with
D) one other person-a senior level executive
Answer: C
Diff: 2 Page Ref: 345
11) Your best approach during a selection stage interview is to
A) listen carefully and display enthusiasm for the job
B) ask questions that will help you evaluate the position objectively
C) relate your skills and experience to the organization's needs
D) all of the above
Answer: D
Diff: 1 Page Ref: 345
12) A final stage interview usually takes place with
A) a senior level executive B) a human resources representative
C) one of your potential colleagues D) all of the above
Answer: A
Diff: 2 Page Ref: 345
13) An important objective of a final stage interview is often to
A) sell you on the advantages of joining the organization
B) evaluate what your future earning potential might be
C) determine if you have the skills to do the job
D) all of the above
Answer: A
Diff: 3 Page Ref: 345
14) All of the following are types of interviews except
A) open-ended B) focused C) stress D) structured
Answer: B
Diff: 2 Page Ref: 345
15) Group interviews usually try to assess an applicant's
A) background B) analytical skills
C) evaluative skills D) interpersonal skills
Answer: D
Diff: 2 Page Ref: 346
16) Structured interviews are
A) usually just used at the screening stage
B) useful in gathering facts
C) a poor measure of an applicant's personal qualities
D) all of the above
Answer: D
Diff: 2 Page Ref: 345
17) Structured interviews are usually used to
A) assess an applicant's analytical abilities
B) create uniformity in the hiring process
C) learn about an applicant's interpersonal skills
D) all of the above
Answer: B
Diff: 3 Page Ref: 345
18) At an open-ended interview, you should
A) avoid discussing any subject that is not directly related to the job
B) strike a balance between being friendly and being professional
C) talk freely about any subject that comes up whether it is personal or professional
D) all of the above
Answer: B
Diff: 2 Page Ref: 345
19) Stress interviews are
A) meant to judge a candidate's analytical skills
B) set up to see how well a candidate can handle a stressful situation
C) unethical
D) all of the above
Answer: B
Diff: 2 Page Ref: 346
20) At a stress interview you might be subjected to
A) criticisms of your appearance B) long periods of silence
C) no interruptions D) A and B above
Answer: D
Diff: 2 Page Ref: 346
21) During a video interview you should
A) speak clearly B) speak more slowly than usual
C) be more animated than usual D) all of the above
Answer: A
Diff: 2 Page Ref: 346
22) In a situational interview, interviewers describe a situation and ask
A) what in your background would prepare you to handle this
B) how you would analyze the goals of the situation
C) which of your skills would best allow you to handle it
D) how you would handle it
Answer: D
Diff: 3 Page Ref: 346
23) Before you arrive at an interview be sure to
A) anticipate questions that might be asked
B) practice your interviewing style
C) learn more about the company and the job
D) all of the above
Answer: D
Diff: 1 Page Ref: 346
24) What should you know about a company before you interview for a job with them?
A) their industry position B) their growth potential
C) their earnings D) all of the above
Answer: D
Diff: 2 Page Ref: 347
25) During an interview, you can expect to be asked questions about
A) your skills, achievements, and goals B) your family
C) your marital status D) all of the above
Answer: A
Diff: 2 Page Ref: 347
26) Most interviewers
A) expect and welcome questions
B) do not expect you to ask any questions during the interview; you are there to answer questions
C) are uncomfortable if you ask questions about specific elements of the job
D) none of the above
Answer: A
Diff: 2 Page Ref: 349
27) Some ways to bolster your confidence include all of the following except
A) avoid answering questions that might bring up your shortcomings
B) remember that you are more aware of your limitations than other people are
C) make a list of your good points and compare them with your perceived shortcomings
D) focus on your strengths
Answer: A
Diff: 2 Page Ref: 350
28) All of the following are things that employers do not like to see in applicants except
A) praise of former employers B) dislike of schoolwork
C) overemphasis on money D) lack of career planning or goals
Answer: A
Diff: 2 Page Ref: 350
29) During an interview your nonverbal behaviour
A) should be focused and confident
B) should avoid eye contact and hand gestures
C) can be as important as what you say
D) A and C above
Answer: D
Diff: 2 Page Ref: 350
30) When it comes to clothing, the best policy for an interview is to
A) dress conservatively
B) make a statement with loud styles, colours, or prints
C) ask ahead of time what you should wear
D) A and C above
Answer: D
Diff: 3 Page Ref: 351
31) When you go to a job interview, you should bring all of the following except
A) a small notebook and pen
B) copies of your resume
C) a list of questions that you have about the job and the company
D) a list of your salary and benefits requirements
Answer: D
Diff: 2 Page Ref: 352
32) When you are interviewing avoid
A) chewing gum B) smoking
C) arriving on time D) A and B above
Answer: D
Diff: 1 Page Ref: 351, 352
33) Each interview progresses through three stages. They include
A) the opening, the analysis, the evaluation
B) the beginning, the middle, and the end
C) the warm-up, the questions and answers, the close
D) the overview, the questions, the answers
Answer: C
Diff: 2 Page Ref: 352
34) The most important stage of the interview is the
A) questions and answers B) warm-up
C) evaluation D) overview
Answer: B
Diff: 2 Page Ref: 352
35) Psychologists say that 50 percent of an interviewer's decision is made in the first
A) 1 to 2 hours B) 30 to 60 minutes
C) 30 to 60 seconds D) 5 to 10 minutes
Answer: C
Diff: 3 Page Ref: 352
36) Important elements of the warm-up stage include
A) using the interviewer's name B) a handshake
C) body language D) all of the above
Answer: D
Diff: 2 Page Ref: 352
37) During the questioning stage of the interview you should
A) bring up any reservations the interviewer might have about you so that you can dispel them
B) avoid answering questions that might focus on your weaknesses
C) answer questions as briefly as possible
D) all of the above
Answer: A
Diff: 3 Page Ref: 352
38) The interviewer should not ask you questions about
A) your work philosophy B) your religion
C) your health D) B and C above
Answer: D
Diff: 1 Page Ref: 353
39) If your interviewer asks you inappropriate personal questions, how you answer depends on
A) what you think the interviewer will do with the information
B) how badly you want the job
C) whether the interviewer smiles while asking
D) A and B above
Answer: D
Diff: 2 Page Ref: 353
40) If you still want the job even after an interviewer has asked you an inappropriate personal question, you should
A) respond to what you think is the interviewer's real concern
B) give the answer that will get you the job, even if it isn't true
C) refuse to answer the question
D) all of the above
Answer: A
Diff: 2 Page Ref: 353, 354
41) When discussing salary, you should
A) state that you would expect to receive the standard salary for the job in question
B) always bring up the issue at the end of the interview
C) specify the exact dollar amount that you expect
D) all of the above
Answer: A
Diff: 2 Page Ref: 354
42) You may want to try to negotiate for a higher salary or a better offer, but only if
A) the organization is booming B) your skills are in short supply
C) you have no other offers D) A and B above
Answer: D
Diff: 2 Page Ref: 354
43) The right time to ask about benefits is
A) during the initial screening interview B) after you have a job offer
C) during the selection interview D) all of the above
Answer: B
Diff: 2 Page Ref: 354
44) After the interview you should send a thank you letter
A) within two days of the interview
B) and another copy of your resume
C) only if you think that you have a chance of getting the job
D) all of the above
Answer: A
Diff: 2 Page Ref: 354, 355
45) If you have not heard back from the company within two weeks of your interview, you should
A) write a letter of inquiry politely asking them to let you know their decision
B) tell them that you have another offer in order to increase their interest in you
C) assume that you did not get the job
D) all of the above
Answer: A
Diff: 2 Page Ref: 356
46) Which of the following is NOT a common interview question.
A) What school course did you like most?
B) Why do you want to work for this company?
C) Do you like to work by yourself or with others?
D) Do you regularly attend religious ceremonies?
Answer: D
Diff: 2 Page Ref: 348
47) Which of the following is NOT part of the 4 part process to answer behavioural questions
A) Define the history of the issue.
B) Describe a specific question.
C) Tell what your role was.
D) Tell what your action.
Answer: A
Diff: 2 Page Ref: 348
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
48) Most people go through about 4 interviews before they get a job offer.
Answer: FALSE
Diff: 3 Page Ref: 344
49) You should begin looking for a job about a month before you hope to start work.
Answer: FALSE
Diff: 2 Page Ref: 344
50) Most organizations will want to interview you two or three times before they will be willing to make you a job offer.
Answer: TRUE
Diff: 1 Page Ref: 345
51) Initial interviews are usually very structured; applicants are all often asked the same questions.
Answer: TRUE
Diff: 2 Page Ref: 345
52) During a screening interview, the interviewer will appreciate it if you give long, detailed answers to all questions.
Answer: FALSE
Diff: 2 Page Ref: 345
53) During a screening interview, you should try to differentiate yourself from the other candidates by bringing up something memorable and relevant about your skills and background.
Answer: TRUE
Diff: 2 Page Ref: 345
54) During a selection stage interview, you usually meet on site with several people from the company.
Answer: TRUE
Diff: 1 Page Ref: 345
55) During a selection interview, you should avoid asking questions about the company; instead focus solely on selling your skills and abilities.
Answer: FALSE
Diff: 2 Page Ref: 345
56) If the interviewers agree that you're a good candidate they may offer you a job at the selection stage interview or shortly after it.
Answer: TRUE
Diff: 1 Page Ref: 345
57) During a final stage interview, the interviewer is usually more concerned with sizing up your personality than with your skills and background.
Answer: TRUE
Diff: 2 Page Ref: 345
58) Structured interviews are effective at assessing applicants' interpersonal skills.
Answer: FALSE
Diff: 2 Page Ref: 345
59) An open-ended interview tries to bring out the candidate's personality and to test professional judgment.
Answer: TRUE
Diff: 2 Page Ref: 345
60) In a group interview, the employers will be assessing how well you interact with other candidates.
Answer: TRUE
Diff: 2 Page Ref: 346
61) In a stress interview, the employer will ask you to describe how you would respond to a hypothetical stressful situation.
Answer: FALSE
Diff: 3 Page Ref: 346
62) For a video interview it is important to avoid looking down at the floor or being overly animated.
Answer: TRUE
Diff: 2 Page Ref: 346
63) In a situational interview, you will be put in a difficult or complex situation while the interviewers watch you try to figure things out. They will observe how you actually perform certain tasks and deal with difficult situations.
Answer: FALSE
Diff: 3 Page Ref: 346
64) Interviews are really not all that important in the application process; your resume is what really gets you a job.
Answer: FALSE
Diff: 1 Page Ref: 346
65) A good way to prepare for an interview is to talk with former and current employees at the company.
Answer: TRUE
Diff: 2 Page Ref: 346
66) The more you know about the company and the job before you interview, the better you will be able to show the interviewer just how you will meet the organization's particular needs.
Answer: TRUE
Diff: 1 Page Ref: 346
67) Interviewers are likely to ask you questions about your work preferences, habits, and attitudes.
Answer: TRUE
Diff: 2 Page Ref: 346, 347
68) During an interview, you should limit your questions to those that you think will impress the interviewer.
Answer: FALSE
Diff: 2 Page Ref: 349
69) The questions you ask during an interview are as important as the answers you provide.
Answer: TRUE
Diff: 2 Page Ref: 349
70) Since you never know what questions you will be asked in an interview, it is impossible to prepare for or practice interviewing ahead of time.
Answer: FALSE
Diff: 1 Page Ref: 350, 351
71) Physical appearance is important because clothing and grooming reveal something about a candidate's personality and professionalism.
Answer: TRUE
Diff: 1 Page Ref: 351
72) The warm-up stage is the most important part of an interview.
Answer: TRUE
Diff: 2 Page Ref: 352
73) If an interviewer asks you inappropriate, personal questions you can refuse to answer, but you probably won't get the job.
Answer: TRUE
Diff: 1 Page Ref: 353
74) At the end of an interview you should always try to discuss salary.
Answer: FALSE
Diff: 2 Page Ref: 353, 354
75) Once a salary has been offered, it is inappropriate to try to negotiate for a better offer.
Answer: FALSE
Diff: 2 Page Ref: 354
76) Benefits are often negotiable even when salary is not.
Answer: TRUE
Diff: 2 Page Ref: 354
77) After an interview you should always send a thank you to the people you interviewed with.
Answer: TRUE
Diff: 1 Page Ref: 354, 355
78) A thank you should always be written as a formal letter; never use e-mail.
Answer: FALSE
Diff: 2 Page Ref: 354, 355
79) Thank you letters should be very detailed and accompanied by another copy of your resume.
Answer: FALSE
Diff: 1 Page Ref: 355
80) If not advised about the interviewers decision by the promised date of within two weeks, you may write a letter of inquiry
Answer: TRUE
Diff: 2 Page Ref: 356
81) If you do not hear back from the company within two weeks of your interview, you should assume that you did not get the job and cease all further communication with them.
Answer: FALSE
Diff: 2 Page Ref: 356
82) You should always let the interviewer lead the conversation.
Answer: TRUE
Diff: 2 Page Ref: 352
83) Listening should take up 75% of the interview.
Answer: FALSE
Diff: 2 Page Ref: 352
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
84) A formal meeting during which both employer and applicant ask questions and exchange information to see whether the applicant and the organization are a good match is a/an __________.
Answer: Interview
Diff: 1 Page Ref: 344
85) The first stage of the interviewing process that often occurs on campus and allows the organization to weed out unqualified applicants is called the __________ stage.
Answer: Screening
Diff: 2 Page Ref: 345
86) The second stage of interviewing that helps the organization narrow the field a little further is called the __________ stage.
Answer: Selection
Diff: 2 Page Ref: 345
87) The last stage of the interview process during which you meet with a high-level executive who can make an offer and negotiate terms, is called the __________ stage.
Answer: Final
Diff: 2 Page Ref: 345
88) A/an __________ interview is controlled by the employer who asks a series of prepared questions in a set order.
Answer: Structured
Diff: 2 Page Ref: 345
89) A/an __________ interview is less formal and unstructured. The interviewer asks broad questions and encourages the applicant to talk freely.
Answer: Open-ended
Diff: 2 Page Ref: 346
90) To judge interpersonal skills, some employers meet with several candidates simultaneously to see how they interact in a/an __________ interview.
Answer: Group
Diff: 2 Page Ref: 346
91) A/an __________ interview is set up to see how well a candidate handles intensive or stressful situations.
Answer: Stress
Diff: 2 Page Ref: 346
92) In a/an __________ interview, the interviewer will describe a scenario and ask the candidate to describe how he or she would handle it.
Answer: Situational
Diff: 2 Page Ref: 346
93) Within a day or so after interviewing, you should always send a/an __________ to the interviewer.
Answer: Thank you letter
Diff: 1 Page Ref: 354, 355
94) If you haven't heard back from a company within two weeks after interviewing with them, it is appropriate to send them a letter of __________ asking them to let you know their decision.
Answer: Inquiry
Diff: 3 Page Ref: 356
95) Do not limit yourself to _____________ answers.
Answer: Yes / No
Diff: 2 Page Ref: 352
96) As soon as the interview ends, jot down the names and titles of the people you met in your _________.
Answer: Notebook
Diff: 2 Page Ref: 354
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
97) Explain the dual purposes of employment interviews.
Answer: The organization is trying to find the best person available for the job. The applicant is trying to find the best job for his or her goals and capabilities.
Diff: 2 Page Ref: 344
98) Describe the three stages in a typical sequence of interviews.
Answer: 1) Screening Stage-these usually occur on campus or via phone. They are short; the focus is on screening out unqualified applicants. Try to make yourself memorable while giving short, relevant examples about your experience. 2) Selection Stage-these are onsite interviews with several employees of the organization. This allows the applicant and the organization to decide if they will be a good fit for one another. 3) The Final Stage-this is usually an interview with a higher level executive who can make the final decision and negotiate the terms of an offer.
Diff: 3 Page Ref: 345
99) Explain what you should expect and what you should focus on during a selection interview.
Answer: A selection interview almost always takes place onsite at the company or organization. You will meet with several other people-either all at once or sequentially over a period of several hours. Usually you will meet with a human resources person, your potential supervisor and some potential colleagues. They will all be trying to determine if you can do the job and if you will be likely to get along with your colleagues. You should briefly discuss all of your strengths, but try to focus on three or four of your best qualifications in some depth. It's also important for you to try to find out as much about the job and the culture of the organization as possible. You want to determine whether the job will be a good fit for your goals and abilities. Listen carefully, ask insightful questions, and display enthusiasm.
Diff: 2 Page Ref: 345
100) Describe the six kinds of interviews.
Answer: 1) Structured interviews-Generally used in the screening stage, these interviews ask a series of prepared questions in a set order. All applicants are asked the same questions, and their answers are compared. 2) Open-ended interviews-In this interview, applicants are asked a series of unstructured, open-ended questions. They are meant to bring out an applicant's personality and test professional judgment. 3) Group interviews-To judge interpersonal skills, some employers meet with several candidates simultaneously to see how they interact. 4) Stress interviews-These interviews try to put applicants in a difficult or stressful situation and then observe how well they can handle that. 5) Video interviews-These interviews are set up via video conferencing to save time and money. 6) Situational interviews-This is a hands-on meeting between an employer who needs a job done and a worker who must be fully prepared to do the work. Interviewers describe a situation and ask applicants how they would handle it.
Diff: 3 Page Ref: 345, 346
101) List at least five places where you could find out more information about a company as you prepare for an interview.
Answer: Students could list any five of the following: annual report, in-house magazine or newsletter, product brochure or publicity release, stock research report, newspaper articles, periodical indexes, Better Business Bureau and Chamber of Commerce, former and current employees, college placement office.
Diff: 2 Page Ref: 347
102) Describe seven things that you might want to find out during a job interview.
Answer: 1) Will I like working with these people? 2) Can I do this work? 3) Will I enjoy this work? 4) Is this the job I want? Will it satisfy most of my needs? 5) Does the job pay what I'm worth? 6) What kind of person will I be working for? Will I like my boss? 7) What sort of future can I expect with this organization?
Diff: 2 Page Ref: 349
103) Describe at least 10 behaviours or characteristics that employers do not like to see in job applicants.
Answer: Students could list any ten of the following: poor personal appearance; "know-it-all" attitude; inability to express ideas clearly; lack of knowledge or experience; poor preparation for the interview; lack of interest in the job; lack of career planning or goals; lack of enthusiasm, passive and indifferent demeanour; lack of confidence or poise; insufficient evidence of achievement; failure to participate in extracurricular activities; overemphasis on money; poor scholastic record; unwillingness to start at the bottom; tendency to make excuses; evasive answers; lack of tact; lack of maturity; lack of courtesy; condemnation of past employers; lack of social skills; dislike of schoolwork; lack of vitality; failure to look interviewer in the eye; limp, weak handshake.
Diff: 2 Page Ref: 351
104) List and describe the six tasks you need to complete to prepare for a successful job interview.
Answer: 1) Do some follow-up research. Find out more about the job and the organization. 2) Think ahead about possible questions. Anticipate the questions that you will be asked and practice your answers. Think about questions that you will want to ask the interviewer. 3) Bolster your confidence. Focus on your strengths and positive qualities. 4) Polish your interview style. Practice mock interviews. Pay attention to your nonverbal behaviour; listen to your voice on a tape and work to overcome vocal problems like repeating "um" or speaking too quickly or too softly. 5) Plan to look good. Wear professional clothing. Pay attention to personal grooming. 6) Be ready when you arrive. Arrive on time. Bring your questions, a notebook, your resume, and perhaps a portfolio of your work.
Diff: 3 Page Ref: 346-352
105) Describe the three stages of a successful employment interview.
Answer: 1) The warm-up: This is the most important stage. Interviewers will make important decisions about you based on their first impression. Sell yourself nonverbally. Offer a firm, but gentle handshake; use the interviewer's name; smile. Let the interviewer begin the discussion. 2) The question-and-answer stage: Let the interviewer lead the conversation. Try to tailor your answers to make a favourable impression. Be sure to ask questions of your own about the job and the company. Explain how you will be able to help the company meet its needs. 3) The close: Pay attention to the interviewer's signals that the interview is coming to a close. Thank the interviewer and express your enthusiasm for the job and the organization.
Diff: 3 Page Ref: 352, 353
106) Describe four ways to respond to unethical or illegal interview questions.
Answer: Use any of four of the following. 1) If you don't want the job, refuse to answer and state that the question is unethical. If you do want the job, 2) explain that the information is personal, 3) respond to what you think is the interviewer's real concern, 4) ask how the question is related to your qualifications, 5) answer both the question and the concern.
Diff: 3 Page Ref: 353
107) Describe two common employment messages that follow an interview.
Answer: 1) Thank you letter: Send within two days of the interview. Acknowledge the interviewer's time and courtesy and express your continued interest in the job. 2) Inquiry letter: If you have not heard back from the company within two weeks of your interview, you should send them a letter asking them to notify you about their decision. This shows that you are still interested in the position.
Diff: 2 Page Ref: 354-356
108) Employers cannot legally discriminate against a job candidate on the basis of race etc. Give 5 examples of questions that interviewers are not allowed to ask.
Answer: 1) Your religious affiliation or organizations you belong to. 2) Your national origin, age, martial status, or former name. 3) Your spouse, spouse’s employment or salary, dependents, children, children or child-care arrangements. 4) Your height, weight, gender, pregnancy, or any health conditions or disabilities. 5) Arrests or criminal convictions that are not related to job performance.
Diff: 2 Page Ref: 353